Frequently Asked Questions
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Send your order number and a picture of the items you need to return to our customer service at service@sojosvision.com, and ship the items following the steps in our return policy to start your return.
*Please note: Only non-prescription products are eligible for returns/exchanges.
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Not all styles are available with custom prescriptions. You can check the product page; if it has the option ‘Buy with RX Lens’ , the style supports custom prescriptions.
*All RX available styles are listed in the two collections: Prescription Sunglasses and Prescription Eyeglasses.
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Once the order has been shipped, a shipping confirmation email with tracking information will be sent, allowing you to check the delivery status of the item.
You can track your package using 17track.
Normally, it takes 5-10 days for Business Express and 10-15 days for Standard Shipping.
*If you didn’t receive the email, please contact: help@sojosvision.com.
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Please send your order number and address to our customer service at service@sojosvision.com immediately.